| Project Planning Meeting (PPM) |
In this initial meeting the scope, objectives and responsibilities are set. The project plan is discussed and finalised.
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| Bespoke Development |
If your software project needs any bespoke development, it will be designed, discussed and signed off within the sales process which allows for the developers to complete the bespoke before your software installation allowing for a cohesive project.
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| System Setup and Testing |
The software is set up and comprehensively tested to ensure the solution will be able to meet your company's needs and processes.
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| Data Migration |
For many of our clients, data migration is crucial to the continuation of their business processes so we will we migrate the data from the legacy system into your new solution with Profile. Customers can add a great deal of value to the project by filtering and cleansing data prior to it being imported. On most installations, this will overlap with setup and testing.
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| User Training |
Your project manager will train the users for the role and processes that they perform. This is as close to go live as possible so that the experience is fresh.
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| Go Live Support |
This is normally the critical time for the project and when our customers need the most support. The consultant will be on site when the system goes live to address any issues that arise and deal with them directly. This includes modifying reports, changing permissions, modifying processes and forms as well as supporting users with their normal day-to-day activities on the new system. This will continue until the project is smoothly handed over to the SystemCare Team.
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| Post Implementation Audit (PIA) |
Your project manager will return to site at a time suitable to yourselves to discuss the implementation. This gives you the opportunity to feedback freely and to discuss further possibilities in the management of your system infrastructure.
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| Post Implementation Support |
At Profile, we want to ensure your business and employees have all the support for your new business solutions. Alongside your normal support contracts, we can also provide tailored services such as Managed Service Days to give regular check ups. We understand that every company has their individual needs, so please feel free to discuss these with our Account Management team on 08000 195 101. We also send out monthly newsletters to keep you up to date with the latest news and we use Twitter to make sure you keep up to date with the latest technological information.
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