Profile has the experience and expertise to provide a total business solution that meets your demands and works to the best of its ability. We have commitment and dedication to providing the very best service to all of our customers. From scoping to installation, training and support, our award-winning SystemCare team are here for you every step of the way. You will benefit from the guidance of a dedicated, professional Account Manager with a personal understanding of your business operations and procedures, to ensure you are getting the most business value out of your solution.
Our award-winning support services are designed to protect both your business software application and network infrastructure. Our aim is to work as your partner to provide you with a reliable, secure, business solution. We provide excellent customer service & support, whilst providing you with effective advice so that you can get the most business value out of your IT solution.
“Profile are our life line, they are a company who lead us, rather than us having to ask what we need to do. We have total confidence in each other, it’s like the Profile team are members of our staff” – Angela Hunt, B&M Care Homes
As a one-stop-shop for hardware and software support, there is always a knowledgeable, accredited consultant on hand to provide high quality support. An accurate and personal understanding of your business means we can create an emergency response plan, so you can rest assured your business and customers are safe. Our support contracts are flexible and proactive, meaning we aim to prevent a problem before it slows you down.
Get total peace of mind with the Profile SystemCare team. Our telephone lines are open from 9:00am to 5:30pm Monday to Friday, with the option to have your system monitored 24 hours a day, 7 days a week with Proactive Monitoring.
We recognise that on some occasions a standard application does not quite meet your business’ unique processes. Profile has a specialist in-house software development team who can design, build, develop and support bespoke enhancements, personal to your individual business requirements. Our bespoke also includes an Annual Maintenance Agreement, which allows your enhancements to securely grow with the latest technological advancements.
Our development team understand and manage existing enhancements which can integrate with our current ERP software. Profile can work closely with you to achieve a total business solution which meets your business objectives and processes.
We believe that an essential element in delivering excellent support and service is through our proactive relationship with our customers. Our dedicated Account Management team have first-hand knowledge and experience in discussing, designing and proposing a range of IT solutions suitable for your specific business requirements. As a Profile customer, your personal Account Manager will visit your site regularly to discuss your business developments and provide key updates on technological advancements that could benefit you.
Training & ConsultancyIn order to future-proof your business, it is essential to keep up-to-date with the latest technological advances. Whether you’re implementing new software, infrastructure, or have had a member of staff join your team, our expert consultants can provide you with the training and information you need to maximise the results of your business solution.
A consultative review of your network can determine whether your system is coping with the demands of your business, as well as recommending changes to enhance the efficiency of your business
Installation and Project Management
Over the years we have developed an implementation methodology that reduces the installation time required for a project, without compromising the necessary disciplines and controls. This means lower costs, reduced downtime and a quick return of investment.
Detailed scoping, accurate planning and ongoing project management, means we can ensure a timely delivery and minimise any risk to your crucial operations. With your own dedicated Project Manager, our projects can be flexible and personal to your requirements to provide a successful implementation.
The days of providing a reactive break-fix style of support are outdated and not suitable for companies that heavily rely on their IT systems. Managed Services are designed to proactively monitor your systems to identify issues before they become business critical. Both onsite visits and proactive monitoring software provide vital information on the security and performance of your network.
Do you not have an onsite IT Manager? Our Managed Service Scheme allows you to have a SystemCare Engineer onsite on a scheduled basis to perform regular safety checks.
Have a look at our available contracts
- Managed Service Contracts
A website can do many things, but the one thing it must do is promote your business. It's impossible to underestimate the value of a website as a marketing tool, and a professional-looking site will speak volumes about your company.
Our in-house development team can design websites to move your business forward. From website consultancy to search engine marketing, bespoke design and site maintenance, we can offer you a cost effective solution that will offer quick ROI.
Events & Communication
Proactive communication is a key part of our award-winning service. We provide important industry information to you by hosting regular seminars, producing a quarterly @Profile Newsletter, and through popular social media channels such as Twitter and LinkedIn. We also provide short webinar demonstrations for any software version releases or specific customer queries.