Microsoft® Dynamics NAV for the Retail Industry

Microsoft Dynamics NAV delivers a compelling suite of technologies to help retailers manage every aspect of their operations, from point-of-sale (POS) solutions to back-end inventory management, contact management and financials. Microsoft Dynamics NAV also offers retailers the ability to analyse and identify customer trends and opportunities, maintain accurate, agile control of specialised inventory and purchasing requirements, and expand sales and marketing channels to extend customer reach.

Microsoft Dynamics NAV enables retailers to streamline customer interface and back-office operations by tightly integrating the two. This integrated, easy-to-use business system helps people deliver exceptional customer service, lower inventory costs, improve margins, and increase revenues. Microsoft Dynamics NAV also integrates seamlessly with the Microsoft Office system to help speed user adoption and streamline processes across an entire business.

A Microsoft Dynamics NAV solution can help retailers:

• Improve overall efficiency with direct integration from point of sale (POS) to inventory, financials, and customer tracking.
• Reduce inventory levels with automatic ordering based on real-time stock status.
• Prompt associates to offer alternatives to customers if an item is out of stock.
• Empower your workforce to maximise skills, time, and operational resources.

Manage customer-specific accounts and pricing: This allows retailers to keep transaction details for cross-selling opportunities and warranty information. With Microsoft Dynamics NAV it is easy to collect customer information at POS and successfully market to the highest margin segments of the business. This functionality also handles staff discounts, repeat sales, and new services sold.

Centrally manage pricing and planning: With Microsoft Dynamics, your people can create planograms of the layout of each store, which saves time by helping your restocking staff to know exactly where all products should be placed. With central pricing functionality your customer will gain confidence in the pricing, and the price on the shelf will be the price at check out. This functionality also saves time by having all changes made in one place.

Utilise real-time data to make better product and pricing decisions: Retailers are able to adjust products sold according to what customers buy. They can also use the information to forecast customer behaviour and more accurately predict reordering quantities and pricing levels. By automatically monitoring pricing effects on sales, retailers can introduce differential pricing, increasing competitiveness in particular areas to achieve the highest margin without losing sales.

Improve reporting, inventory control, and customer service: Know exactly what is being sold and how much money is being made at any moment in time. This eliminates the need for lots of paper-based reporting and guesswork. If an item is out of stock, Microsoft Dynamics NAV can prompt sales associates to recommend an alternative item in the same category to a customer and salvage the sale, or the associate can offer related products to increase the total sale.

If you would like further information on Microsoft Dynamics NAV, please download the PDF from the More Information box on the left, or contact us.