MessageLabs Hosted Email AntiVirus

Every day, organizations face potential communication, operational and intellectual property disruption from malicious software ('malware') and other email-borne threats, such as phishing.

The sophistication of email threats has evolved, going beyond just viruses and spam with virus, spam and spyware writers now sharing methods. As a result, different types of attack have started to merge and pose greater threats to your organization, leading to a significant increase in email-related costs. Some attacks are so targeted that they never even appear on the antivirus industry radar and are not properly identified or stopped by reactive signature-based antivirus scanners.

The MessageLabs Email AntiVirus Service represents a significant step forward in the ongoing battle against unwanted virus writers because it can deal with known and unknown threats long before they reach your network.

Multi-layered AntiVirus defenses

At the heart of the MessageLabs services is Skeptic™, a proprietary threat ecosystem which has been continuously developed since 1999.

Skeptic™ sits at the internet level, scanning billions of electronic communications every week, learning from each one and automatically updating itself. The more it sees, the smarter it gets, further enhancing its threat detection capability and providing protection from known and unknown viruses.

As well as providing your organisation with protection from known and unknown viruses, advanced heuristics are constantly refined to help combat phishing, Trojans and other malicious content, which can help you to avoid using valuable time and resources dealing with malware outbreaks and the associated clean up.

Features of MessageLabs AntiVirus Service

• 100% SLA against known and unknown viruses. MessageLabs is the only antivirus vendor to offer this level of SLA
• 'Link Following' capability that safeguards your organization from malicious links hidden in emails
• Reduced bandwidth and storage costs as virus and spam threats are stopped at the internet-level before they reach your network
• Quick and easy deployment as the fully managed virus protection service requires no software or hardware installation
• Predictable, affordable cost with no software or hardware upgrades or maintenance
• Peace of mind that you are always protected against the latest malware threats as MessageLabs unique multi-layered filtering proactively detects new and emerging virus threats better than anyone else
• 24/7/365 Email and telephone support, is available as standard from MessageLabs Client Services Teams located in the UK, North America and Asia Pacific

If you would like to find out more about the MessageLabs solutions Profile can provide, please contact us. For further information on the MessageLabs Email Anti-Virus Service, please browse our PDF datasheets in the More Information box or please call 08000 195101 to discuss this further with a member of our sales team.

MessageLabs Hosted Email Antispam

According to MessageLabs Intelligence Report figures, around 75% of world-wide email traffic is spam. If left uncontrolled, this volume of unsolicited messages would add huge costs to the processing, storage and control of email and make it virtually unusable as a business tool.

The MessageLabs Email Antispam Service dramatically cuts the amount of spam reaching your organization so that employees no longer waste time reading and deleting spam and the processing, storage and bandwidth costs associated with these unsolicited emails is reduced.

MessageLabs Multi-layered Spam defenses

The MessageLabs Email Antispam Service employs a multi-layered defence. At the perimeter of the infrastructure there is an innovative Traffic and Connection Management capabilities identify which slows down and rejects known unwanted email. The next spam barrier is commercial scanners which stop known threats, and finally Skeptic™ identifies unknown and new spam by using predictive technology incorporating thousands of heuristics rules, Bayesian learning, smart signatures, fuzzy fingerprinting and dynamic header analysis.

Skeptic™ learns from each message it sees, evolving and updating in real time to actively protect against the latest spam techniques while limiting the number of false positives.

Clients have a range of completely customisable handling options at their disposal for messages identified as spam at the various layers of the service. Intuitive administrator and end-user spam quarantine tools provide for a flexible and productive antispam experience.

Features of MessageLabs Antispam Service

• Multi-layered protection from spam which allows threats to be managed well away from your network
• Incorporating Skeptic™ predictive detection technology, which has developed since 1999 to give enhanced protection against established and emerging spam techniques
• Outstanding Service Level Agreements, including targets for antispam capture (99% or 95% for emails containing Asian characters), false positives, service availability, fault response and email latency
• Fully configurable, with a range of actions for both administrators and end-users
• Quick and easy deployment as the fully managed spam protection service requires no software or hardware installation
• Predictable, affordable cost with no software or hardware upgrades or maintenance
• Multi-language support - multiple spam quarantine languages for end-users
• Five-star rating from VeriTest independent antispam benchmarking, with over 99% spam capture and zero false positives
• 24/7/365 email and telephone support, is available as standard from the MessageLabs Client Services Teams located in the UK, North America and Asia Pacific

If you would like to find out more about the MessageLabs solutions Profile can provide, please contact us. For further information on the MessageLabs Email Anti-Spam Service, please browse our PDF datasheets in the More Information box or please call 08000 195101 to discuss this further with a member of our sales team.

MessageLabs Hosted Email Boundary Encryption

Email is firmly established as a key business communication channel. However, communicating using email involves risks as you could be sending sensitive information over a public network (the internet) where anyone can potentially access it. Increasingly, regulations and legislation are holding businesses responsible for safeguarding the confidentiality of the information they send via email.

MessageLabs Boundary Encryption Service ensures the complete confidentiality of email communications and all the information they contain. It achieves this by setting up unbreachable private email networks linking the client with their nominated partner, in this case Profile Technology Services. Every single email sent or received via these networks is fully and securely encrypted, whilst remaining totally transparent to both sender and recipient.

Some confidentiality solutions only encrypt the message content, while others send messages unencrypted if a secure connection cannot be established. With MessageLabs Boundary Encryption Service, if a secure connection cannot be established, the email is not sent. Moreover, the whole of a message is encrypted (including subject line and the names of the sender, recipient and those copied in) as well as the body text and any attachments, preventing unauthorized in-transit modification. The MessageLabs solution also eliminates the need to set up, configure or maintain in-house appliances, gateway systems or plug-in software. It requires absolutely no changes in user behavior and the maintenance of only one encrypted channel with MessageLabs.

The net result is a service that secures email passing between sender and recipient networks, facilitates compliance with privacy and other regulations and minimizes the overall cost that you incur.

Features of MessageLabs Boundary Encryption Service

• Total email confidentiality ensured by encryption of every part of all messages sent and received
• Cost-effective, affordable method of ensuring the integrity of email communications
• Harnesses Transport Layer Security (TLS) to encrypt the whole email connection between sender and recipient network boundaries, not just the email content
• Requires minimal in-house management and avoids the need to use or invest in complicated in-house hardware or software
• Operates seamlessly alongside other MessageLabs services, enabling all email security needs to be met with one provider
• Quick and easy deployment as the fully managed service requires no software or hardware installation
• Predictable, affordable cost with no software or hardware upgrades or maintenance
• 24/7/365 Email and telephone support, is available as standard from the MessageLabs Client Services Teams located in the UK, North America and Asia Pacific

If you would like to find out more about the MessageLabs solutions Profile can provide, please contact us. For further information on the MessageLabs Email Boundary Encryption Service, please browse our PDF datasheets in the More Information box or please call 08000 195101 to discuss this further with a member of our sales team.

MessageLabs Hosted Email Content Control

Are you certain all your email communications are appropriate? It only takes a second for someone to click on 'send' and have confidential information, offensive jokes, time-wasting messages and inappropriate language flowing into, out of or around your organization without your knowledge.

MessageLabs Email Content Control Service helps you to protect your confidential data, enforce acceptable use policies, comply with regulatory requirements and protect your company's reputation.

Email Control scans all messages for confidential, malicious or inappropriate content, according to the word lists you have identified and configuration settings you have applied. Administrators can set user-level permissions, control the number of attachments received, manage file formats with block and approved lists and monitor the key word usage. Detailed and scheduled reporting gives you visibility and confidence in the service's effectiveness.

Features of MessageLabs Email Content Control Service

• Multi-layered content control service, designed to detect confidential or inappropriate text-based email content in accordance with the client's word lists and configuration settings
• Straightforward administrator interface and set-up, minimizing complexity and overhead
• Comprehensive, highly flexible and intuitive rule-buildingprocesses
• Scanning of text within all components of email and within Microsoft® Office and PDF attachments
• Configurable notifications for each rule and each action type
• Quick and easy deployment as the fully managed service requires no software or hardware installation
• Predictable, affordable cost with no software or hardware upgrades or maintenance
• 24/7/365 Email and telephone support, is available as standard from the MessageLabs Client Services Teams located in the UK, North America and Asia Pacific

If you would like to find out more about the MessageLabs solutions Profile can provide, please contact us. For further information on the MessageLabs Email Content Control Service, please browse our PDF datasheets in the More Information box or please call 08000 195101 to discuss this further with a member of our sales team.

MessageLabs Hosted Email Image Control

Email is vital for facilitating fast, effective corporate communications. But it is essential, too, that businesses manage the content of all messages entering and leaving their networks. Failure to do so can result in pornographic images flowing into or out of your organization via your email communications.

This can have serious implications in terms of damage to your brand and reputation, lost productivity and wasted time and resources. Moreover, failure to comply with legislation and regulations in areas such as obscenity and sexual harassment can lead to legal proceedings, fines and other penalties, and ultimately loss of customer confidence and business.

The MessageLabs Email Image Control Service enables you to monitor and control the images contained in all incoming and outgoing email communications. Easy to set up and maintain, this cost-effective, managed service automatically scans and detects potentially offensive images, comprehensively protecting your organisation against the related risks.

Features of MessageLabs Email Image Control Service

• Multi-layered technologies designed to detect pornographic image content
• Fully configurable, accurate ICA scanning engine
• Scanning of all images attached to and embedded in emails
• Fully customizable lists of approved senders and recipients
• Extensive reporting - dashboard, summary, detailed and scheduled reporting
• Quick and easy deployment as the fully managed service requires no software or hardware installation
• Predictable, affordable cost with no software or hardware upgrades or maintenance
• 24/7/365 Email and telephone support, is available as standard from the MessageLabs Client Services Teams located in the UK, North America and Asia Pacific

If you would like to find out more about the MessageLabs solutions Profile can provide, please contact us. For further information on the MessageLabs Email Image Control Service, please browse our PDF datasheets in the More Information box or please call 08000 195101 to discuss this further with a member of our sales team.

MessageLabs Hosted Email Archiving

Increasingly, an organization's business-critical data now resides in email. Binding contracts, records of negotiations and purchase orders are just some examples of this data which must be able to be efficiently stored, searched and retrieved. With the volumes of email rising ever faster, planning and executing archive and retrieval systems in house can be complex, time consuming and expensive.

The MessageLabs Email Archiving Service provides an industry-leading, cost-effective solution that helps to meet all your email archiving needs, including email mailbox management, e-discovery and regulatory email compliance. It not only safely archives every email, internal and external, but also ensures total data privacy and security. It also gives you rapid, on-demand access to your emails after they have been archived.

How the system works:

• An email archiving server is set up within your corporate network, fully integrated with Active Directory to allow for granular email retention policy
• A secure, external, redundant repository is established to store, manage and maintain your archived email.
• As email is sent and received within the primary email system, a copy of each message (including internal email) is compressed and encrypted for transmission to the data center.
• Messages can be sent to the data center automatically or at scheduled time intervals.
• Email and attachments are de-duplicated and stored encrypted along with relevant metadata.
• User information, contacts, calendars, and distribution lists are automatically synchronized to help provide intelligent search and recovery capabilities.

Features of MessageLabs Email Archiving Service

• Flexible Retention Policy Engine - Complete administrator control over email retention policies by user, group or message makes it easy to implement complex retention policies and implement legal holds.
• Single Instance Storage with Stubbing for Emails and Attachments - Reduce Microsoft Exchange data stores by as much as 80% by replacing duplicate attachments with stubs.
• Enterprise-Class Security - integrates with authentication services, provides AES encryption of messages and SSL encryption for transport, and is hosted within top-tier, disaster recovery data centers.
• Near Sub-Second e-Discovery Search - Search and retrieval of email and over 250 types of attachments based on a broad range of criteria or search terms. Bounded global search capability can be delegated to legal staff or managers.
• Active Legal Hold - ability to change legal hold parameters and dynamically capture new emails that meet criteria as they enter the archive.
• Intuitive Microsoft Outlook Integration - Users can search the archive, retrieve stored email and attachments, and restore lost messages directly from Microsoft Outlook or any web browser.
• Integrates with Email Continuity service - to eliminate Exchange downtime, prevent data loss and allow scheduled maintenance without interrupting email services
• Scales to your growth and eliminates the need to back-up the email archive
• Eliminates high investments associated with in-house email storage and ensures predictable total cost of ownership
• Quick and easy deployment of the fully-managed service
• 24/7/365 Email and telephone support, is available as standard from MessageLabs Client Services Teams located in the UK, North America and Asia Pacific

If you would like to find out more about the MessageLabs solutions Profile can provide, please contact us. For further information on the MessageLabs Email Archiving Service, please browse our PDF datasheets in the More Information box or please call 08000 195101 to discuss this further with a member of our sales team.

MessageLabs Hosted Email Continuity

As businesses increasingly rely on email, any prolonged outage could seriously affect or even stop their ability to continue operating. MessageLabs Email Continuity service delivers a cost-effective email continuity solution. It makes primary system outages undetectable not only to your own employees but also to all external contacts, and reduces the risk of data loss or corruption. It can even be scaled easily to provide extra storage or to protect any number of additional user mailboxes.

As email is sent and received through the email server, a copy of each message is compressed, encrypted and transmitted to MessageLabs email continuity data centers. All emails and attachments are securely stored in encrypted format with all relevant metadata intact.

If a server or infrastructure outage - widespread or partial - affects your primary system, you activate the service. Within a minute, email users are redirected to the back-up system, making the outage virtually undetectable. All users maintain full access to email, contacts, and calendar entries, and BlackBerry devices continue to send and receive email. For as long as the outage lasts, your company maintains email continuity among employees and all external contacts.

Our data centers are platform independent of your primary system, so the back-up system is immune from malware or patch that can compromise primary systems. Moreover, the back-up system isn't vulnerable to database corruption. If messages are lost or corrupted in your primary system, the service makes it easy to find and restore them to the email server with all forensic data intact (time/date stamps, BCC recipients, read/unread status, etc). There's no need to rebuild the entire server or environment - messages can quickly be restored by server, storage group or mailbox.

All your data is protected by multiple security layers, meeting the needs of even the most stringently regulated businesses. Security capabilities include integration with Active Directory authentication, AES message encryption, and SSL encryption for transport. All wireless traffic is 3DES encrypted in compliance with records and information management (RIM) policies.

Features of MessageLabs Email Continuity Service

• Continuous synchronization with the primary system ensures the back-up system is permanently on standby to come on stream if an outage occurs
• Access is activated within a minute, in response to your instruction by phone or web
• Back-up email access is provided through Outlook, Lotus Notes, web browser or Blackberry devices
• Service flexibility enables the back-up system to be activated for any subset of users by mailbox, server, location or storage group
• Rapid recovery is coupled with the ability to prioritize the order in which mailboxes, servers, locations or storage groups are synchronized back, as all emails move back to the email server
• Security of service is underpinned by state-of-the-art encryption technologies and hosting in top-tier data centers
• This fully managed service provides controllable costs, with the administrator deciding how much email history is stored in the back-up system
• Quick and easy deployment as the fully managed services require no software or hardware investment
• Fully configurable, with a range of actions for both administrators and end-users
• Straightforward administrator interface and set-up, minimizing complexity and overhead
• 24/7/365 Email and telephone support, is available as standard from MessageLabs Client Services Teams located in the UK, North America and Asia Pacific

If you would like to find out more about the MessageLabs solutions Profile can provide, please contact us. For further information on the the MessageLabs Email Continuity Service, please browse our PDF datasheets in the More Information box or please call 08000 195101 to discuss this further with a member of our sales team.