Total Business Solutions from Profile

Welcome to Profile Technology Services Ltd.
No matter what line of business you are in, with increasingly demanding and global marketplaces, you will need effective business management and IT systems to enable you to remain competitive and profitable. Profile can help you.
We provide hardware, software, networking, consultancy, training, maintenance and support services of the highest quality, which will constitute a total business solution for your organisation. 
As the leading Pegasus Partner in the country and a Pegasus Centre of Excellence with nearly 30 years experience, we specialise in the SME sector and can offer best-practice advice across a wide range of sectors. By offering the whole Pegasus suite, Profile can build a complete ERP solution to optimise your business. 
  • Core CRM System Modules:
    • XML API (Application Program Interface) - Integrate ProspectSoft CRM with many other applications
    • Screen Customizer - Tailor individual screens and data fields

    Then either or both of the following:
    • Business-to-Business contact management
    • Business-to-Consumer contact management

    Optional CRM System Modules

    Document Manager: Produce, store and version-track Word letters faxes and mail shots, Excel spreadsheets and Outlook e-mails, all within the ProspectSoft CRM database.

    Purchase History: View in considerable detail a supplier's orders over any period of time.

    Telephony Integration: Automatically call companies or individuals from any record, while incoming caller details are displayed clearly but unobtrusively.

    Problem Tracker: Customer problems or issues can be logged against any contact or sales lead, with details about problem type, status, incidence, or other user-defined categories.

    Problem Analysis Matrix: Enables users to position a customer enquiry or problem into any number of permutations using a simple tree-structure of drop-down lists.

    Campaign Manager: Organise, execute and analyse marketing campaigns, generating more leads and minimising cost per enquiry.

    InfoBase Searching: Build a library of resolved support issues for access by any member of the organisation, to provide rapid solutions to customer problems.

    Sales Lead Tracker: Manage individual sales opportunities across multiple contacts. Leads can be progressed through multiple user-defined steps before closure.

    Sales Ledger Integration: Non-accounting system users can access key sales ledger information quickly and easily.

    Service Contracts: Designed for management of products or systems covered by service, support or maintenance contracts.

    Sales History: In combination with Sales Ledger Integration, this module provides CRM users with considerable detail about a customer's purchases.

    Advanced Relationships: Allows users to create 'many to many' relationships between different objects in the database, allowing a user to see any 'third party' contacts or projects that may have a bearing on a sale or customer issue, but are not directly involved.

    Products and Pricing: Give both office-based and mobile users direct access to data held in the accounting system on product stock levels, prices and discounts.

    Real-time Data Tunnel: Companies that run ProspectSoft CRM alongside other databases are able to review and analyse information contained in those databases in real time.

    Quotation Engine: The Quotation Engine takes data from the accounts system to produce quotations, which can then be formatted in Word, Excel or PDF document templates.

    Report Writer and Toolkit: Info Maker is a fully integrated report writer and toolkit that enables a ProspectSoft CRM user to sort and present information in precisely the way the business needs it.

    Sales Orders: The Quotation Engine takes data from the accounts system to produce quotations, which can then be formatted in Word, Excel or PDF document templates.

    SOAP/.Net API: Any ProspectSoft CRM system can be integrated with other business applications running remotely over the Internet.

    Purchase Ledger Integration: Non-accounting system users can quickly access key purchase ledger information, including summary balances and individual transactions.

    Inventory Register: Allows users to register, track and resolve inventory related problems.

    Once armed with your business aims and budget allowances we will recommend the solution options most suitable for you. If you would like further information on ProspectSoft, please contact us.
  • ProspectSoft Web Solutions provide the ideal tool to help your business become more visible on the World Wide Web, and provides the ideal platform for growing your business on the internet. Solutions range from simple content management, to a fully integrated online store complete with secure customer portals.
    • E-Commerce
      With over 24.9 million active online shoppers in the UK alone, there has never been a better time to start selling your products on the internet. E-Commerce solutions provide full control of your online store, simplifying maintenance and integrating to your back office accounting system; enabling customer-specific special pricing, purchases on account, and more.

    • Advanced E-Commerce
      Advanced E-Commerce builds on standard E-Commerce, and allows customers to build a unique "My Store" solution through a secure online portal. Customers can build their own product groups and cost centres, then assign spend limits as required

    • Email Marketing
      The email marketing suite allows full control over your E-Marketing campaigns, integrating campaign data from your CRM system. Create instant HTML emails directly from a CRM mailmerge: including current special offers with customer-specific pricing, track click-throughs and log responses in the CRM database.

    • Search Engine Optimisation
      ProspectSoft Web Solutions make it easy to update your website content regularly, while on-site SEO elements are taken care of by the content management system.

    • Website Analytics
      Web Analytics provides key statistics on a range of website performance metrics. If that wasn't enough, web solutions can be easily integrated to Google Analytics, providing in-depth page stats, demographic reporting, sales funnel performace, and much more.

    • Content Management
      ProspectSoft Content Management system makes creating new pages and editing content fast and easy. With an easy-to-use point and click interface using a system of user-defined content placeholders pages can be created within a matter of minutes. Authority levels can then be set, streamlining content publishing and authorisation.

      ProspectSoft CMS also allows a range of other functionality, including breadcrumb navigation, dynamic menus and HTTPS support for secure certificates. Find out more about CMS version 3 in the more information box on the left.

    • Secure Client Portals and Document Sharing
      Secure client portals allows customers to access sensitive information online, such as order and delivery status. Secure payments can also be taken, with orders confirmed directly into the back-office accounting system.

      Through a secure portal, documents can be shared and version tracked with customers, partners, suppliers, and any other relevant parties.

    • Customer Service Management
      Online Help Desk allows you to manage every aspect of customer support, ranging to simply tracking customer problems and queries, to logging problems against specific inventory items at the customer's site. Customers can also search FAQs, browse previously resolved problems, and even log a new problem directly into your CRM system.

    Once armed with your business aims and budget allowances we will recommend the solution options most suitable for you. If you would like further information on ProspectSoft, please download the the PDFs from the More Information box on the left, or contact us.
Opera 3


Pegasus Opera 3

Pegasus Opera 3 is a complete business solution: it can be fully integrated throughout your business, removing the need to run separate finance, payroll, CRM or service systems.

Opera 3 SQL SE


Pegasus Opera 3 SQL SE

Pegasus Opera 3 SQL SE provides the same functionality but with the additional power that a SQL database brings. It allows you to make managing your business dramatically more efficient whilst making it simpler at the same time.

Pegasus CIS


Pegasus CIS

Pegasus CIS is a software solution specifically designed for the construction and contracting industries. Not only will it make you fully compliant with the taxman, it'll also bring astonishing efficiencies to your contract management.

Pegasus XRL


Pegasus XRL

Pegasus XRL allows Microsoft Excel to access live data in Opera 3 at the click of a mouse, so you don’t have to copy and paste, re-key or work out formulas.

Pegasus WebXchange


Pegasus WebXchange

The Pegasus Web Xchange is a secure and easy way to access your Opera 3 data on the go - anytime, anywhere and on a number of mobile devices. It will change the way you work and run your business.

Pegasus Capital Gold


Pegasus Capital Gold

Capital Gold has been specifically designed with ease of use in mind. It's intuitive and easy to learn whilst still providing powerful functionality for growing businesses. It's available for both Accounts and Payroll.

Operations II


Pegasus Operations II

Operations II is an ideal system for small to medium sized manufacturing companies looking to implement cost effective manufacturing solutions. It is a complete production system that integrates manufacturing management and quality control with the financial system.

Sage 200


Sage 200

Sage 200 is a business wide software solution for your growing business. It manages your finances, customers and business insight in one solution.

Business Hours

Our support Hotline is
available over 8 hours a day

Monday-Friday: 9am to 5:30pm
Weekend: Closed

Contact Us

Sales and Solutions enquiries
Tel: 08000 195101 / 01442 236311
Fax: 01442 236337

Support and Technical enquiries
Tel: 0845 066 0099
Fax: 0845 066 0090

Our Office

  • Hemmel


    9 Progression Centre
    Mark Road
    Hemel Hempstead, Hertfordshire
    HP2 7DW
    Tel: 01442 236311
    Fax: 01442 236337


Interested or Questions?